OUR PRIVACY POLICY

 

Altun Group Ltd and its related parties are committed to protecting your Personal Information that you share with us. We want you to understand our Privacy Policy and what it means to you, our customer. Please take a moment to review our Privacy Policies and "Frequently Asked Questions" section of this page.  Any questions you have about our Privacy policy, or the information contained herein can be directed to our Privacy Officer at: privacyofficer@altun.ca

 

This Privacy Policy applies to Altun Group Ltd., and its related parties:

  • G.A.P Adventures
  • Global Connections
  • G.A.P Traveller
  • G.A.P Air
  • Planeterra

 

which are collectively referred to as Altun throughout this document for ease of reading.

 

We do our utmost to ensure that your personal information is safeguarded and protected, by adhering to Ten Privacy Principles, in accordance with the Personal Information Protection and Electronic Documents Act of Canada (the Act) (PIPEDA) and the Canadian Standards Association Model Code for the Protection of Personal Information.

 

 

The Ten Privacy Principles followed by Altun

 

Accountability

We are responsible for maintaining and protecting your personal information under our control. In fulfilling this mandate,  we have designated  a Chief Privacy Officer who is accountable for that Company's compliance with the Ten Privacy Principles.  The Chief Privacy Officer is Lyndon File.

 

Identifying Purposes

The purposes for which customer information is collected shall be identified before or at the time the information is collected.

 

 Consent

The knowledge and consent of the customer are required for the collection, use or disclosure of customer information except where required or permitted by law.  We only collect, use, or disclose personal information for purposes we believe you would consider appropriate under the circumstances.

 

Limiting Collection

The customer information collected is limited to those details necessary for the purposes identified by Altun. Information will be collected by fair and lawful means.

 

Limiting Use, Disclosure and Retention

Customer information may only be used or disclosed for the purpose for which it was collected unless the customer has otherwise consented, or when it is required or permitted by law. Customer information may only be retained for the period of time required to fulfill the purpose for which it was collected.

 

Accuracy

Customer information is maintained in as accurate, complete and up-to-date form as is necessary to fulfill the purposes for which it is to be used.

 

Safeguarding Customer Information

Customer information must be protected by security safeguards that are appropriate to the sensitivity level of the information.

 

Openness

Altun is required to make information available to customers concerning the policies and practices that apply to the management of your information.

 

Customer Access

Upon written request, a customer shall be informed of the existence, use and disclosure of their information, and shall be given access to it. Customers may verify the accuracy and completeness of their information, and may request that it be amended, if appropriate.

 

Handling Customer Complaints and Suggestions

Customers may direct any questions or enquires with respect to the privacy principles outlined above or about our practices by contacting the designated person accountable for privacy within Altun Holding Group Inc.

 

 

 

 

FREQUENTLY ASKED QUESTIONS

 

What is considered personal information and why would it be collected?

Your personal information (ie Age, Name, Address, Phone Number, email address, Credit Card details, Evaluations, Comments etc.) allows us to provide services to you as requested. These purposes include registering to receive e-mail newsletters, requesting further information about our trips, making a booking, requesting information about the Company in question or addressing any concerns you have indicated about the Company and/or our services.  Furthermore, personal information allows us to:

 

  • Understand your needs as a customer and determine eligibility for our products and services
  • Inform you about our products and services, or those of our partners that we believe may be of interest to you
  • Provide ongoing service
  • Comply with the law
  • Conduct after sales marketing

 

We believe you would also expect us to contact you to advise you of new and existing services and benefits that may be of interest to you. On occasion we will inform you of such services and benefits via direct marketing. Direct marketing material would be delivered to you by mail, telephone or electronic means.  Previously advised personal information may be used to contact you, to request consent to use your personal information for this new purpose.

 

Personal information is not collected unless you provide this to us. This means you can visit and browse our website without having to provide any personal information to the Company.

 

How do we obtain consent?

We obtain consent by:

  • Written permission via mail, email or fax.
  • Verbal permission with a dated notation in your customer file along with the initials of the staff who recorded your information
  • Third party consent (i.e. from your travel agent).

 

How is my Personal Information Protected?

All personal information is stored in secure databases at secure addresses to prevent unauthorized access.  These databases are protected by passwords, encryption devices and firewalls. Please note however that no data transmission over the internet can be guaranteed to be 100% secure. We cannot ensure the security of the information you transmit to us over the internet.

 

Access to your personal and private information is limited to authorized employees only.  We keep our employees informed about our policies and procedures.  Unauthorized access to and/or disclosure of client information is strictly prohibited. All of our employees are expected to maintain the confidentiality of customer information at all times.

 

With whom would you share my personal information?

Third Party Partners and Suppliers:

With your consent, Altun. will share your information with the outside suppliers who perform services on our behalf and who have signed a confidentiality agreement beforehand. Certain information must be provided to these suppliers in order to facilitate your booking and in order to provide you with the service(s) you have requested. These suppliers act in accordance to, and are governed by strict standards and policies to ensure your information is secure and treated with the utmost care and respect.

 

Affiliated Companies within Altun

In order to provide you with superior customer service, and to ensure that you benefit from our full range of products and services and as permitted by law, we may share your personal information within the Altun Group of companies listed above.

 

If you would prefer not to receive information on the products or special offers available through these companies, or have your personal information shared, please let us know by contacting us at:   (Toll Free)  800 465 5600

 

Please be assured that Altun and  its contracted supplies never sell, lease or trade information about you or your travel information to other parties. 

 

What are your Website Polices?

You can visit and browse any one of our sites without having to provide any personal information to us.   We will require personal information such as your name and email address if you subscribe to our electronic newsletter, partake in any surveys or on-line promotions.  We do not send un-solicited email.

 

What is a Cookie?

A cookie is a small text file containing a unique identification number that a Web site sends to your computer's web browser. While you visit a particular site, a cookie may be used to track the activities of your browser as well as provide you with a consistent, more efficient experience.

 

How does Altun use cookies?

Cookies may be used to help speed up the booking process so that you do not need to re-type the same information again and again. We may use cookies to measure site usage such as entry and exit points of visitors, how many people visit a certain section or page and details of searches performed and related information. If you are making a purchase we may also use cookies to keep track of the transaction from one page to the next. We do not store any personal information in the cookie, or use it for any other purpose.

 

Can I access my information and whom do I contact? What if it is incorrect or I want my information removed?

Upon request in writing, you will be informed of the existence, use and disclosure of your personal information, subject to certain limitations.   If you wish to review or verify the personal information you have provided to us, determine to whom your personal information was disclosed, amend or to delete any information, please contact us by writing to us at the following address:

 

Attn: Privacy Officer

Altun Group

19 Duncan Street, Suite 401

Toronto, Ontario  M5H 3H1

Tel: (416) 260 0999

E-Mail:  privacyofficer@altun.ca

 

Subject to legal and contractual restrictions, you can withdraw your consent to our use of your information at any time and with reasonable notice.  If you refuse or withdraw your consent for any purpose that is required by us to fulfill our product or service contract with you or the Company, we will not be able to provide you, or continue to provide you, with the product or service.

 

We will respond to your written request within 30 days of your request's receipt. If we respond favourably to your request, we will give you access to your file. If for any reason we cannot grant your request for this information, we will provide you with written reason(s).

 

Updating this Policy:

We will modify this policy in a timely matter when necessary to reflect changes to our Policy.